WHAT IF I CAN’T FIND AN ANSWER TO MY QUESTION
In this section of frequently asked questions, we will try to solve any doubt you may have, however, if your question is not solved or you need advice of any kind, do not hesitate to contact us.
HOW MUCH I WILL HAVE TO PAY FOR MY SHIPMENT
Peninsula:
– Flat rate of 7,95 € on orders under 169 €.
– FREE on orders equal to or greater than 169 €.
Balearic Islands :
– Flat rate of 9,95 € on orders under 189 €.
– FREE on orders equal to or greater than 189 €.
Canary Islands, Ceuta and Melilla :
– Flat rate of 12.95 €.
– Products shipped to these three communities are exempt from VAT.
Customs could claim the payment of the taxes in force in each community.
Portugal, except Islands:
– Flat rate of 7,95 € on orders under 169 €.
– FREE on orders equal to or greater than 169 €.
**For the islands of Portugal, please consult rates before placing your order.
European Union member countries :
-Flat rate of 25,35€.
Rest of Europe :
-Flat rate of 49,35€.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER
Depending on stock we will ship your order within 24/48 hours.
At the time of shipment we will send you an email with the tracking number of the package.
For large orders or special orders such as customized dams, please consult us.
HOW ARE THE COLORS OF THE DAMS
For stock reasons and to meet our delivery deadlines, the colors will be randomly selected from our wide variety of colors
For large quantities you can choose the color by contacting us in advance and informing you of delivery times.
WHAT IS THE SIZE OF THE DAMS
The sizes (xs, s, m, l, etc.) are approximate, since from our own experience, we can tell you that for manufacturers they are one way or another. We always classify them by the weight of the material they carry, so our customers pay exactly for what they receive and not based on the type of design of the parts or other criteria of other manufacturers.
This is because whenever the morphology of a dam allows it, we hollow it out to achieve a greater lightness and a consequent reduction in its economic value.
Its value is always by weight and not for being within a certain size, thus, within the same size may be of less value, for example, a hole than a blunt for its morphology.
In the pieces of a certain size we include their exact measurements in the product description and in the others we include their approximate sizes. These would be:
– XS from 0 to 50 cubic centimeters ( length x width x height )
– S up to 110 cubic centimeters ( length x width x height )
– M up to 260 cubic centimeters ( length x width x height )
– L up to 520 cubic centimeters ( length x width x height )
– XL up to 730 cubic centimeters
– Giant dams from 730 cubic centimeters (length x width x height) and up. All of them have their measurements
WHAT IS POLYURETHANE
Of all the materials used to make climbing holds, Polyurethane is the one that offers us the highest ranges of resistance and durability.
These holds are solid to the touch and will not bend with our body weight, yet they are strong enough to allow for slight flexing, which eliminates the possibility of chipping or cracking, even when dropped or placed on uneven surfaces.
There are other materials for making dams, such as polyester resin, which, although cheaper, result in extremely fragile dams that could ruin our investment.
Our margins are very tight and we intend that all of us who live Climbing or Bouldering can have a board where we can train without having to pay abusive prices for quality holds.
All our dams are made of state-of-the-art polyurethane.
